For effective training and learning evaluation, the principal significant questions should be:
- To what extent were the identified training needs objectives achieved by the programme?
- To what extent were the learners' objectives achieved?
- What specifically did the learners learn or be usefully reminded of?
- What commitment have the learners made about the learning they are going to implement on their return to work?
And back at work,
- How successful were the trainees in implementing their action plans?
- To what extent were they supported in this by their line managers?
- To what extent has the action listed above achieved a Return on Investment (ROI) for the organization, either in terms of identified objectives satisfaction or, where possible, a monetary assessment.
Organizations commonly fail to perform these evaluation processes, especially where:
- The HR department and trainers, do not have sufficient time to do so, and/or
- The HR department does not have sufficient resources - people and money - to do so.
